Want the opportunity to work with some of the leaders in mobile? Want to learn about industry trends and cutting edge Revenue Optimization technology?
We are looking for a Senior Customer Success Associate to join our growing team in Athens!
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch wappier solutions successfully, adopt them widely, and are continually driving business value from wappier.
Customer Success Associates work closely with wappier's largest enterprise customers to discover their business needs and challenges, and then coach them on the best ways to use wappier to solve them.
Working closely with wappier's Sales team, Customer Success Associates provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of wappier or uncovering new uses for wappier products amongst their customer portfolio.
Customer Success Associates serve as the trusted point of contact for wappier's portfolio of strategic key accounts, beginning from the point of sale and extending through on-
boarding, project success, and renewals.
Part coach, project manager, consultant and product expert, our Customer Success Associates are continually focused on helping our customers improve their KPIs and be successful with wappier.
Work with customers to develop a success plan that outlines how wappier will be addressing their critical need both immediately and in the future
Maintain an excellent retention rate and drives adoption of wappier across accounts
Onboard new customers by guiding them through the kickoff process and ensuring proper implementation
Empathize with every aspect of the customer experience, putting customers’ needs first
Provide consultation on the use of wappier based on clients' specific use cases
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
Partner closely with Sales Executives and other cross-functional team members to translate business needs and product requirements into new solutions for customers
Have intimate knowledge on the clients current use of the wappier platform and educates them on new features they are not using to possibly uncover new business opportunities
Create & refine existing customer onboarding assets, working closely with product marketing
Conduct regular on-site and / or remote business reviews to recap usage and to further engage the client
Help drive customer references and case studies
Up to two years relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
SaaS experience preferred
Experience supporting deployments with enterprise customers across thousands of users
You consider project management a strength and have experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization
You know how to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-
to-day users of the software
Experience in an enterprise solution sales environment and ability to partner with sales executives in development and closure of sales opportunities is preferred
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Strong interpersonal skills and experience building strong internal and external relationships
Proven track record of highly-professional customer service in a dynamic, start-up environment
Organized and tidy your desktop does not have more than 5-10 files / folders on it any given time
Bachelor's degree in Engineering / Computer Science / Management Information Systems / Business (or comparable fields) is preferred, if you have developed a mobile game and understand what Revenue Optimization is we accept that as a substitute
English first most of the communication is done in English so most of the interview will be as well
Fun you need to be fun. Period.
THE IDEAL CANDIDATE WILL ALSO HAVE
Experience from a Big Four consulting firm
Experience with customer Loyalty & Retention Programs
Experience with the mobile gaming ecosystem and past position in either a mobile attribution or user engagement company
At wappier we are growing our team with the vision of having top performers that contribute directly to the growth of the company.
We offer :
Personal and dependent private health insurance plan
€500 annual training budget allocated to certifications and courses of your choice
Morning and afternoon bus transfers between Plakentias metro station and office
Stock option incentive plan