Technical Support Specialist
Project Beagle
Athens, Greece
πριν από 25 μέρες

About ANIXE Hellas

ANIXE Hellas started as Project Beagle in 2014 as the initial step of automating back-end workflow of the tourism industry, with the goal of ending up with a fully visual and interactive front-

end for creating your next trip. In 2018 we joined forces with ANIXE (based in Poland) and we continue to do the same thing, to transform personal travel from a fragmented, siloed process to a fully integrated, interactive and intuitive one.

About your Team

You will be part of a Technical Support team that focuses on providing individualized customer - oriented support on various software applications issues (mainly back-

office systems) for the tourism industry in multiple destinations across the world . Our team is handling any kind of issue that our end users encounter, from small seemingly insignificant to major complex problems.

About your Role

Being a Technical Support Specialist , you will have to be a problem solver focusing on delivering high-volume customer -

oriented approach and more specifically :

  • Analyzing and Resolving day to day enquiries (e.g. system performance, customized reports, database modifications etc.
  • acquired from clients via email or ticketing tool in order to provide the best possible solution

  • Communicating with clients on a daily basis in a patient and persistence way
  • Creating automated solutions wherever possible
  • Constantly learning and adjusting to dynamic changes dependent on technology development and knowledge sharing within and outside of the team
  • Manually testing the provided solutions
  • Collaborating heavily with other team members, solving problems together
  • Participating in on - calls
  • What you need to have

  • 1 year of relevant working experience
  • Good knowledge of SQL and XML
  • Exposure to C# or any OOP language
  • Analytical thinking and problem - solving mindset
  • Very good communications skills
  • Ambitious, hardworking and enthusiastic attitude
  • Be fluent in English (spoken and written)
  • What to expect from us?

    We'll believe and trust in you and your abilities. So, you and members of your team will have the authority to make the decision you need to meet your responsibilities to the rest of the project and company.

    More specifically :

  • Flexible working hours
  • Very good remuneration package
  • Group Private Health Insurance
  • Training according to your needs
  • Open and friendly colleagues and a fun environment (you will see a dog wandering around acting as our stress relief)
  • Relaxed dress code and regular social events
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