Billing & Mediation Supervisor
Vodafone Limited
πριν από 17 μέρες

Role purpose : The Billing & Mediation Supervisor will lead and manage the operations of the Billing & Mediation Operations team. This includes :

  • Manage the vendors and service integrators
  • Manage outsourced application maintenance services
  • Lead process improvement projects
  • Drive the development of analytical operations reports
  • Lead people and processes relevant to the role, and empower the team for delivering its tasks with speed, simplicity and trust, as per the Vodafone Way.

    Key accountabilities and decision ownership :

  • Manage day-to-day operations of billing team to maximize performance and efficiency
  • Lead efforts to improve and streamline current processes to drive efficiency, quality, and accuracy of billing operations
  • Maintain product vendor and service integrator’s relationships to ensure compliance with industry standards and trends, follow up of AM SLAs and performances
  • Manage outsourced application maintenance services (incident and problem management)
  • Ensure the integrity of the billing & mediation system by establishing the appropriate system of metrics and internal controls.
  • Provide data for ad hoc requests in response to business needs

  • Train, mentor and develop team members on both technical and non-technical aspects of their role

    Core competencies, knowledge and experience :

  • Experience in business analytics and project management
  • Knowledge of any of the following applications would be an asset :
  • o Oracle Billing and Revenue Management System

    o Metranet billing application by Ericsson

    o Comptel mediation

  • Ability to think analytically and develop an expert understanding of business operational systems
  • Customer oriented
  • Very good communications skills (verbal and written), with both technical and business audiences
  • Excellent analytical, technical, and problem solving skills, with high-levels of creativity, in a fast paced environment
  • Self motivated, strong time-management skills, with the ability to juggle multiple balls
  • Must have technical / professional qualifications :

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field
  • Minimum of 4 years’ experience in IT Operations or other IT field
  • Employment Type : Permanent

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