Product Manager
Welcome
Athens, Attica, Greece · PM
πριν από 11 μέρες

About us

At Welcome we are redefining the way people travel by offering them the most personalized and complete experience. From the moment our customers step outside the airplane till they get back home, we provide them with the warmest, most informative and friendliest transfer from and to the airport, equip them with all the necessary products they will need during their trip, as well as stand by them for any information or product they need for the duration of their stay.

Welcome's model is unique in a global level and our goal is to be the unquestionable leader for the category we are creating.

We are already active in 28 destinations including Athens, Paris, Madrid, Barcelona, Amsterdam, Vienna, Rome and Hong Kong, and we keep expanding by adding 2 new destinations per month.

In 2018 we served more than 500,000 travelers and we plan to surpass the 1 Million Travelers in 2019.

Welcome has the highest travel customer ratings surpassing companies like Airbnb, and Uber and gathering thousands of 5-

star reviews on Reviews.io and Tripadvisor. . The company received a big financing round recently and has 50 exceptional team members in Greece and abroad.

The Product Team of Welcome

The Product Team of Welcome is working on delivering smooth, stress-free and exciting experience to the main product personas : Travelers, Welcomers (drivers), Hoteliers, BnB Hosts and Internal Users.

We are working in 3 teams with Ruby and Javascript / Front-end engineers.

  • Design team is Prototyping with Invision, producing on Sketch and delivering on Zeplin.
  • Results are measured with GA, Google Optimize and PowerBi, Hotjar and Userlytics
  • Backlogs and Sprints are Jira
  • Documentation lives in Confluence
  • Roadmaps are set and communicated with Productboard.
  • If you feel you are one of those stellar A-players who can join our mission to expand Welcome globally and create the perfect travel experience from start to finish, go ahead and apply for the position.

    Responsibilities

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact
  • Create buy-in for the product vision both internally and with key external partners
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
  • Act as a product evangelist to build awareness and understanding
  • Represent the company by visiting customers to solicit feedback on company products and services
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