Assistant F&B Outlet Manager
Four Seasons Hotels Limited
Athens, Greece
πριν από 1 μέρα

Four Seasons Astir Palace Hotel, Athens is looking for an Assistant Food & Beverage Outlets Manager.

We are looking for an individual who has solid work ethic, high level of integrity, concern for quality, cross cultural sensitivity, customer service orientation and solid managerial skills.

Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work for since 1998.

We’re looking for individuals with not only the right skills and attitude for the role, but also the passion to excel.

The rebirth of a Greek legend

Four Seasons Astir Palace Hotel Athens is set to redefine the luxury hotel market in Greece and the Eastern Mediterranean.

Following a complete remodeling and renovation, this iconic Greek resort will once again dazzle one and all who come to savor the crystal clear waters of the Aegean Sea.

It is difficult to articulate just how big a deal this really is for Athens. Astir Palace is an institution that has transcended hospitality and tourism since the early sixties to become part of the fabric of Greek high society, politics and global celebrity.

The sense of anticipation about its reopening is palpable in the community surrounding the resort but also among its competitor hotels who will once again have to contend with its awesome attraction for local and international visitors.

The arrival of Four Seasons in Athens is indeed a landmark development for the company and a statement of intent about how serious it is in operating top end leisure resorts in Europe.

Astir's new owners have spared no cost in restoring this Aegean Goddess to every bit of her former glory and much more. The resort boasts not one but two hotel concepts, totaling 248 keys, eight eclectic food and beverage outlets and a myriad of luxury outdoor amenities including private pools, an exclusive beach, tennis academy, state of the art Spa and 58 luxury villas.

If you want to be part of this unique opportunity on the Greek Riviera, just 25 minutes from Athens, don't wait, apply now!

Summary

The Assistant F&B Outlets Manager assists in planning, organizing, controlling and directing the work of employees in the Food & Beverage Outlets of the Hotel while ensuring guest satisfaction

Major Responsibilities

  • Assists the Department Head in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees;
  • Is actively involved in interviewing, hiring employees, identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values;
  • is concerned for employees' continuous development and personal growth

  • Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals;
  • promotes harmony between all departments

  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
  • Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
  • Assists the Department Head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals
  • Ensures high quality guest service in his / her area; is highly visible and actively participates in service; assists in taking and serving orders
  • Maximizes revenue by effective table management; plans for additional resources during high volume periods. Prepares annual budget for the outlet of Food & Beverage;
  • Reviews monthly profit and loss statement for the outlet; analyzes significant budget variances and establishes necessary actions to minimize future negative variances.

  • Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records
  • Provides genuine hospitality and recognition, acts as host / hostess in the work area. Promotes Hotel’s services and products
  • Plans and executes events; proposes menus and wine recommendations to event organizers
  • Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
  • Is seen as actively developing his / her culinary and wine knowledge; Conducts regular food and wine tastings for employees;
  • instills excitement and passion for international cuisines and wines in his / her team.

  • Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification
  • Maintains an organized administration of departmental and personnel records, including rostering and leave planning
  • Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook
  • Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate
  • Is seen as a hands-on leader, assists employees in crunch times; Walks the talk
  • Assists the department head in sales and marketing activities, conducts and evaluates routine sales analysis and competitive pricing surveys;
  • keeps abreast of F&B trends and new developments in the market

    Special Requirements

  • Has 3 - 4 years of relevant experience in a 5-star hotel / resort
  • Possesses professional attitude, interpersonal & management skills
  • Possesses business acumen, well developed guest PR skills and personal flair
  • Has a well-developed interest in food and wines; has undergone professional training in food and Wine knowledge
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