Holiday Sales Consultant - Turkey (Work from Home)
RCI
Athens, Attica, Greece
πριν από 20 μέρες

We at RCI are looking for talented and motivated people to help our 3 million members find their dream holiday. We take world-

class care of our customers. We're looking for creative people who have a passion for travel, because our member's holidays mean the world to us.

You will work to set sales & service KPI’s and will be accountable for delivering an outstanding experience to our members with offline sales, online support and exemplary service across various channels of contact, adding value to every member experience.

RCI prides itself on being an organisation that understands and enforces the importance of values, and is committed to organisational ethics.

Our employees around the world exhibit three core attributes remarkable intelligence, passion for travel and complete integrity which guide us in the conduct of our day-

to-day business. If you are interested in this exciting challenge, then talk to us about the great opportunities in our Turkish team, in a work from home environment. Main Responsibilities :

  • Pro-actively deal with members across various channels, primarily inbound calls and also as required outbound calls, and emails.
  • Achieve all personal targets and objectives through maximising all sales and value-add opportunities.
  • Motivated to earn competitive incentives by meeting personal and market set KPI’s.
  • Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-
  • selling and first contact resolution.

  • Delivering a high level of service to our expanding member base through regular contact to create the holidays of their dreams.
  • Resolution of member complaints / enquiries whether verbal, written or via e-mail relating to all aspects of the RCI system.
  • Administration of compensatory payments where applicable.
  • Logging completed work accurately to allow us to report the activity of the department on a daily and monthly basis.
  • Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.
  • Ability to take ownership of members’ queries.
  • Minimising escalations at all costs.
  • Specific skills we are looking for :

    High standard of English

    Excellent telephone manner

    Professional writing skills

    A positive outlook

    An ability to handle challenging sales and service situations

    Results Driven

    Passionate about delivering excellent service

    Desire to learn and continually expand your destination knowledge

    Can do’ attitude where nothing is too much trouble

    Flexibility to adapt in a changing environment

    Travel experience and geography knowledge would be of benefit

    Negotiation Skills securing win-win agreements.

    Experience of working in a sales environment or contact centre would be a distinct advantage, though not a necessity as full training will be provided

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