Roving Cultural Mediator
Danish Refugee Council
Larissa
πριν από 2 μέρες

Introduction

The Danish Refugee Councilassists refugees and internally displaced persons across the globe : weprovide emergency aid, fight for their rights, and strengthen their opportunityfor a brighter future.

We work in conflict-affected areas, along thedisplacement routes, and in the countries where refugees settle. In cooperationwith local communities, we strive for responsible and sustainablesolutions.

We work toward successful integration and whenever possible for the fulfillment of the wish to return home.

The Danish Refugee Council wasfounded in Denmark in 1956 and has since grown to become an internationalhumanitarian organization with more than 7,000 staff and 8,000 volunteers.

Ourvision is a dignified life for all displaced.

All our efforts are based on ourvalue compass : humanity, respect, independence and neutrality, participation,and honesty and transparency.

Background

DRC has been operating in Greecesince November 2015, providing support to the Greek Ministry of MigrationPolicy in ensuring dignified reception conditions for refugees and migrantsarriving on Lesvos island.

In March 2016, DRC expanded its operations inAthens, in response to the changing context and the build-up of refugeepopulation on mainland Greece.

1. Purpose

Underthe overall supervision of the Field Protection Manager, and in cooperationwith the DRC protection staff, the Roving Cultural Mediator will accompanyvulnerable asylum seekers and refugees to and from their places of residence toaccess medical, legal and other services in the Greek public sector.

S / he will ensure safe and dignified access tomedical, legal and other services, and provide translation and interpretationas well as culturally appropriate, correct, and smooth communication betweenthe persons of concern and Greek service providers.

The key responsibilities include :

2. Duties and Responsibilities

  • In coordination with, and at the request of fieldprotection staff, accompany asylum seekers and refugees via bus, metro or taxifrom their place of residence to the service provider and back home againafterward if needed.
  • Provide clear, understandable and culturallyappropriate translation and interpretation services for asylum seekers,refugees and the service providers, as required.
  • Support persons of concern to fully express andunderstand the information being exchanged and take written notes if needed.
  • Ensure the confidentiality of the information ispreserved and respected
  • Provide backup support to the protection teams whennot accompanying clients
  • Other tasks as required by the Field ProtectionManager to support the implementation of DRC’s activities
  • 3. Required Qualifications

  • Excellent command of written and spoken Greek and at least one of the following :
  • Arabic / Dari / Pashtu / Kurmanji / Sorani languages

  • Basic written and spoken English is required
  • Extensive vocabulary and ability to accurately translate complex ideas and information
  • Minimum 1 year working experience; previous experience working in the humanitarian sector is preferred
  • Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities
  • Ability to work with vulnerable individuals, from children to elderly
  • Commitment to humanitarian principles and values
  • Flexible, enthusiastic and willing to learn from others
  • Experience working in a multi-cultural setting
  • Competence with Microsoft Word, basic Excel
  • 4. Skills & Qualities

  • Good organizational skills to work autonomously andorganize transportation for a variety of clients
  • Empathy combined with a genuine desire to improve thequality of the lives of service users
  • Ability to think on your feet and make decisions underpressure
  • Generaladministrative skills
  • Ability to remain calm, in control and good humoredeven under pressure
  • Flexibility to adapt to new roles, tasks andsituations;
  • Strong observation, analytical and listening skills;
  • The capacity to understand and translate medical,legal and procedural information;
  • The ability to negotiate, mediate and interpret onbehalf of service users;
  • Demonstrates integrity by modelling the DRC values andethical standards
  • Strong analyticalskills
  • 5. General Regulations

  • The employeeshall follow DRC instructions on safety, confidentiality and ethicalguidelines, including the Code of Conduct and the Humanitarian AccountabilityFramework.
  • Employeeshould not engage in any other paid activity during the DRC contract periodwithout prior authorization.
  • Employeeshould not engage in any activity that could harm DRC or the implementation ofany project during the DRC contract period.
  • Employeeshould not give interviews to the media or publish project-related photos orother material without prior authorization.
  • Employeeshall return all borrowed equipment for the project to DRC after the end of thecontract period or upon request.
  • 6. TERMS AND CONDITIONS

    Thecontract will be under the Greek Labor Law, and all allowances will be providedto the employees (Christmas, Easter, Vacation bonus).

    Additionally,the employee will be entitled to receive a DRC mobile phone and a laptop.

    DRCprovides training opportunities to develop and strengthen the quality of itsservices as well as its staff members’ professional and personal development.

    The position will be based in Larisa (Central Greece) and nationalterms and conditions apply

    7. Application Process

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