Service Desk Representative
Intralot
Paiania, Greece
πριν από 1 μέρα

Job description

INTRALOT is a leading gaming solutions supplier and operator!

We are a leading technology company which is uniquely positioned to offer lottery and gaming organizations across geographies market-

tested & state-of the-art software & hardware solutions and retail operational expertise . Our Company offers an integrated portfolio of best-

in-class gaming systems and product solutions & services addressing Lotteries, Betting, Interactive games and VLTs. Our players can enjoy a seamless and personalized experience through exciting games and premium content across multiple delivery channels, both retail and interactive!

We are a Greek multinational corporation, active in 52 regulated jurisdictions around the globe. With €1.1 billion turnover in 2017 and a global workforce of approximately 5,100 employees (3,100 of which in subsidiaries and 2000 in associates), INTRALOT is an innovation driven corporation focusing its product development on the customer experience.

To meet our current corporate needs, we would like to bring to our team a

Service Desk Representative

Based in Paiania, Attica

Our new Service Desk Representative will be in charge of several interesting tasks, like :

  • Effectively manage the full lifecycle of incidents and service requests received from internal and external customers :
  • Recording / follow up of tickets and all contacts in Service Desk application
  • Coordinate incident investigation and analysis : escalate to appropriate support teams in order to diagnose an incident and restore it
  • Coordinate the resolution and recovery process : follow up as required and inform key stakeholders on resolution progress
  • Coordinate incident closure : verify successful resolution of an incident with internal stakeholders and with Customer
  • Adhere to all policies and procedures of the Service Desk which operates 24 / 7 (shift work)
  • Requirements

    To be a successful candidate, your professional profile should match the following criteria :

  • University Degree or Technical / Vocational Certification in Computing, Electronics or related IT field.
  • At least two (2) years of experience in Service Desk role
  • Excellent communication skills (verbal & written in English & Greek) including the ability to explain technical instructions / details to non-technical users
  • Good understanding of Incident Management tools
  • Availability to work on shifts
  • Customer-centric approach
  • Possess keen attention to detail
  • Team player attitude
  • Our Company offers :

    Our vision is to attract and develop the most talented people in our industry, and to provide all the necessary means and procedures to support them, not only to fill their job description bur also to go above and beyond expectations!

    Thus, we provide :

  • A competitive compensation package according to professional experience, combined with additional benefits
  • An extensive training program upon induction and throughout employment
  • Exceptional opportunities to learn and develop in a multinational environment!
  • In INTRALOT, we empower people who are technology and innovation enthusiasts, who are resilient, flexible and ready to leave their own mark.

    We offer our people employment opportunities in a cutting-edge technology environment and provide them with prospects for professional development and personal growth both locally and globally.

    The only prerequisite is your willingness to learn and develop.

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