This position reports to the Call Center Director and is responsible for providing the call center with appropriate resources, information, and tools to generate revenue and quality results to our clients.
The Call Center Supervisor will be responsible to manage shifts, programs and client projects.
In addition to these responsibilities this position will coach and mentor fundraisers to help them excel in their positions while maintaining communication with Senior Center Staff and Account Executives regarding their campaigns.
Candidates will need to have strong interpersonal skills, computers skills, and have the ability to be flexible and willing to adjust to last minute change
Candidates with a minimum three years of fundraising or call center experience are preferred
Demonstrated leadership skill
High degree of comfort and effectiveness dealing with people from diverse backgrounds
Comfortable in a constantly changing, fast paced environment
Demonstrated commitment to high levels of quality, customer service and client satisfaction
Strong staff coaching, mentoring, training and development skills