Driver Operations Representative
Welcome
Athens, Attica, Greece
πριν από 10 μέρες

Description

At Welcome we are redefining the way people travel by offering them the most personalized and complete experience. From the moment our customers step into a new destination, till they get back home, we provide them with the warmest, most informative and friendliest transfer from and to the airport or port, equip them with all the necessary products they will need during their trip (sim card, tickets etc), connect them with hand-

picked tour providers who match their trip profile for things to do during their stay, as well as stand by them for any information they need.

Welcome's model is unique in a global level and our goal is to be the unquestionable leader for the category we are creating.

We are already active in 17 destinations including Athens, Paris, Madrid, Barcelona, Amsterdam, Vienna, Rome and Hong Kong, and we keep expanding by adding 2 new destinations per month.

In 2017 we served more than 200,000 travelers and we plan to surpass 1 million travelers in 2018.

Welcome has the highest travel customer ratings surpassing companies like Airbnb, and Uber and gathering hundreds of raving reviews.

The company received a big financing round recently and has 32 exceptional team members in Greece and abroad.

Our ambition is to create a global travel product, altering once and for all the travel experience. If you feel you are one of those stellar A-

players who can join our mission and help us expand Welcome in a global scale, we are looking forward to hearing from you!

About the role

In your capacity as a Driver Operations Representative, you will help us recruit, train and manage the best possible drivers for our transfers, drivers that provide an experience that sets us apart from any other company.

You will also help us create the most efficient driver onboarding and retraining processes so we can manage hundreds of drivers with a small and nimble team.

You need to be an exceptional and able communicator, who breathes and lives our brand and ideals. Most importantly, you must be passionate about impeccable service.

More specifically your responsibilities will be to :

  • Execute hires - from lead generation to video screening to closing
  • Prepare applicants for what to expect and how to be successful on the road
  • Provide friendly, knowledgeable and timely support to our drivers via the phone, email, and chat.
  • Optimize a robust, results-driven driver acquisition process
  • Work closely with the rest of the team and your manager to identify characteristics of great candidates and build consensus around processes and decisions.
  • Communicate to the team feature requests and bugs reported by drivers, as well as make recommendations for service improvements
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