Software Support Consultant
UniSystems S.A.
Greece
πριν από 9 μέρες

Our Business Support team is looking for a new addition!A Software Support Consultant provides continuous support to clients regarding the proper usage of the software in close cooperation with other consultants and the development team in order to provide high-

quality functional support with regards to the projects and products for international clients’ needs.The role works closely with the Testing team, Analysts, internal & external subcontracting teams and the responsibilities include :

  • Provide resolution on clients’ incidents (via ticketing tools) by following specific SLAs
  • Properly escalate unresolved incidents to other support teams
  • Monitor the resolution of the incidents
  • Perform application testing to reproduce issues
  • Communicate efficiently with the client and provide continuous support
  • Create training material
  • Conduct and facilitate seminars and workshops based on clients’ needs
  • Recommend procedure modifications or improvements
  • Preserve and grow knowledge of help desk procedures, products and services
  • Produce problem management reports
  • Essential qualifications

  • University degree (BSc) in Computer Science, Engineering or relevant discipline
  • At least 4 years of experience in client support for software solutions
  • Knowledge and experience in database implementation MS SQL Server
  • The capacity to clearly explain / describe a technical problem to a customer / colleague
  • Excellent knowledge of English language (written and verbal)
  • Creativity and problem solving skills
  • Ability to perform under pressure
  • Positive attitude and approach
  • Problem management
  • Excellent issue investigation and solving skills
  • Availability to travel abroad on a frequent basis
  • Fulfilled military obligations (for male candidates)
  • Nice to have

  • Knowledge of Jira or other ticketing tool and SQL
  • ITIL certification (foundation level)
  • Benefits

  • Competitive compensation package based on qualifications and experience
  • Professional development through agile methodologies, coaching, trainings and certifications
  • Private Health Insurance Plan for employees and their family members
  • Mobile and data plan
  • Restaurant area, free coffee and tea and candy vending machines
  • Fitness activities
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