OSS DevOps Engineer Service Support Management
T-Systems
Athens
πριν από 7 ώρες

Job description :

  • To support the IT Requirements definition for an existing Trouble Ticket Applikation based on HPSM
  • Support of the High Level integration design to integrate a SM application with external applications via WebServices with focus on Incident, Problem and Change Management.
  • Low Level WebService based Interface design for the integration of HPSM with external partners via middle ware layer.
  • Support for Service Projects, promoting OSS guidelines and principles, concepts, standards in relation to all involved parties
  • Design and development of HPSM for the functional areas Incident, Problem and Change Mangement and also the CMDB / uCMDB (Configuration Management
  • Design, development and deployment of HPSM for the functional areas Incident, Problem and Change Mangement and also the CMDB / uCMDB (Configuration Management
  • Deployment of HPSM and uCMDB in a cloud environment
  • Consuling of the process owners to guide the design of the process in the way, that company processes are aligned with the OOTB capabilities of HPSM.
  • Low Level Design to integrate HPSM / CMDB with other internal applications which are supporting the e2e assurance process.
  • Event Management, which creates automatically incidents in HPSM Provisioning, which creates new Configuration Items after the provisioning of a new service for a Customer / User Inventory database, loading all relevant Configuration Items towards CMDB

  • Low Level Design to integrate HPSM / CMDB with other internal applications which are supporting the e2e assurance process.
  • Operation of HPSM including 2nd line on duty support
  • Job requirements

    Key Performance Indicators / Key responsabilities and deliverables :

  • Design and development of Service Support Managenent Application based on HPSM incl. integration with external application like Event Management & Inventory Management and other ext.
  • Trouble Ticket applications.

  • Process design of the main SM-Processes : Incident, Problem and Change Management.
  • Education :

  • University degree in Technical area (Computer Science, Telecommunication Engineering, Information Systems or related field).
  • Professional knowledge, skills, know how in the field & experience in the field :

  • Over 5 years of experience in area of ICT, design, development and architecture
  • Strong OSS knowledge and proven experience.
  • Holistic View of Telecommunication Operational Business Processes
  • Design and development knowledge of HPSM incl. CMDB for the main ITIL processes Incident, Problem and Change Management.
  • Design and development of WebService based integration of HPSM with external applications
  • Basic knowledge of a privat / public cloud environment
  • Working in an international organization, cross country and cross culture
  • Language skills :

  • English language proficient (excellent verbal and written communication skills)
  • Any additional language from within European DT footprint is beneficial
  • Interpersonal, communication skills :

  • Excellent team player and motivator
  • Good communication skills
  • Highly collaborative
  • Excellent interpersonal and cooperation skills
  • Solution oriented and customer focused attitude
  • Other soft skills, competences :

  • Self-motivated and resistant to stress
  • Demonstrate problem solving, solution expertise and active listening skills
  • Strong intercultural collaboration, ability to work in diverse remote teams
  • Ability to plan and execute activities according to the predefined quality and keeping deadlines
  • Ability to work according to structured methods, following roadmaps and guidelines
  • Interest in innovation and new technologies
  • Hard skills :

    Excellent skills and proven track in :

  • Hands on experience on in the design, implementation and deployment of HPSM
  • Experience working with customers / vendors as well as show a good understanding of Telecom principles, services, processes and technologies
  • By applying for this job you accept the DT privacy statement :

    To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.

    By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.

    For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.

    Deutsche Telekom Pan-Net s.r.o.

    Deutsche Telekom Pan-Net, s.r.o. - established within Pan IP program is a company which will steer and manage the whole pan-

    European Network. From Bratislava, this company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-

    European Network.Being the key entry gate for requirements towards Pan-Net portfolio, we will manage a common service production catalogue, establish new processes and operating models, combining assets and resources to create services for the national companies.

    To achieve all this we are building a new, cross-functional and truly international team.

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