We are looking for an Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.
If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way.
Previous customer service experience will be an advantage.
Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.
Gather information on assigned clients (e.g. company size, needs and pricing plans)
Contact clients to understand their requirements and work on a sales plan
Provide after-sales support to retain customers
Ensure prompt and accurate answers to clients’ queries
Build strong client relationships, through regular communication
Report on the status of accounts
Suggest company products / services that maximize client satisfaction
Communicate product and pricing details clearly
Promote new products / services to existing customers
Proven work experience as an Account Manager or relevant sales role
Experience with CRM software (e.g. Salesforce)
Understanding of sales principles and ability to deliver excellent customer experience
Strong (verbal and written) communication skills with an ability to build relationships
Effective presentation and negotiation skills
High degree of professionalism
Good time-management skills with a problem-solving attitude
BSc degree in Business Administration, Marketing or relevant field
Excellent working conditions & a fun workplace.
High impact and responsibility in a very successful and fast growing company.